>>Internet Banking No./Username and Password
I forgot my Internet Banking password. What should I do?
I entered the incorrect password for 5 consecutive times and cannot log in to Internet Banking now.
What should I do?
I forgot my Internet Banking No./Username. What should I do?
 
>>Register/Change Personal Information
What kind of personal information I can register/change through Internet Banking?
How can I change the personal information through Internet Banking?
Why I cannot change my registered email address through Internet Banking?
 
>>Mobile/Internet Banking Functions
How can I remit money to a bank account in the countries / regions outside Hong Kong?
How can I transfer money to the bank accounts in Hong Kong?
How can I pay the bills of the merchants and organisations in Hong Kong?
How can I trade stock?
How can I place a time deposit?
Why can't my transaction(s) be processed after my account has been inactive for a period of time?
 
>>Mobile Token and Biometric Authentication
What is Mobile Token?>
What is Biometric Authentication?
 
>>Security Device
I have never had a "Security Device". How can I apply for a "Security Device"?
I lost my "Security Device". What should I do?
Why can't I apply for the "Security Device" after logging in to Internet Banking?
I received the "Security Device" but still could not use it. Why?
What should I do if the message "BATT" is displayed on the LCD screen of the "Security Device"?
Why there is no response from the "Security Device" when pressing any keys?
Do I need to use the "Security Device" when logging in to Internet Banking?
How does the "Security Device" work?
What types of codes do "Security Device" have?
What are the designated transactions?
I have entered the "Security Code" or "Transaction Confirmation Code" into Internet Banking, but why
my transaction instruction still cannot be verified?
I followed the instruction to enter the code generated by the "Security Device". But why an error message
"You have repeatedly entered invalid Security Code/Transaction Confirmation Code. For assistance, please
call our Customer Service Hotline." was shown?

 

Please click here to view e-Banking Services user guide.

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